At Kamran Fitness, we want you to feel confident when shopping with us. If you are not fully satisfied with your order, you may request a return, refund, or exchange by following the policy below.
1. Return Window
We accept returns within 15 days of delivery.
To be eligible for a return, the product must be:
- Unused
- In its original packaging
- In resellable condition
- Returned with all tags, accessories, and included items
- Supported by proof of purchase, such as an order confirmation or receipt
2. Free Returns Within 15 Days
Kamran Fitness offers free returns within 15 days of delivery for eligible products.
To start a return, please contact us first. We will provide the return instructions and return shipping details.
Please do not send your item back without contacting us first, as this may delay your refund or exchange.
3. Free Exchanges
We offer free exchanges within 15 days of delivery if you would like to exchange your product for an eligible replacement.
Exchanges are available when:
- The item is unused and in original condition
- The item is returned within 15 days of delivery
- The requested replacement is available in stock
If the replacement item is unavailable, we may offer a refund instead.
4. Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Customized or personalized products
- Digital products or downloadable content
- Items that have been used, washed, damaged, or altered after delivery
- Products returned without original packaging or missing accessories
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Please email us with:
- Your order number
- A clear description of the issue
- Photos of the product and packaging
After reviewing the issue, we will offer a suitable solution, such as a replacement, exchange, or full refund.
6. Refunds
Once we receive and inspect your returned item, we will notify you about the approval status of your refund.
Approved refunds will be processed to the original payment method within 7 business days.
Please note that your bank or payment provider may take additional time to show the refund in your account.
7. Return Process
To request a return, refund, or exchange, please contact us using the details below:
Email: info@kamranfitness.com.au
Phone: 0451 935 647
Please include your order number and reason for return so we can process your request faster.
8. Contact Us
For any questions about returns, refunds, or exchanges, please contact:
Kamran Fitness
Email: info@kamranfitness.com.au
Phone: 0451 935 647
Address: 4/55 baird avenue matraville NSW 2036